Need Your Wheelchair Repaired?
Message your nearest Neolee outlet with the wheelchair model and a photo of the problem. Our team will advise on the next step.
We're here to help
Contact the Nearest Outlet
Need help with a wheelchair repair? Contact the outlet nearest to you and tell our team what needs attention. You can also share photos of the wheelchair through WhatsApp.
KL Showroom
Level 1, IKON Connaught,Taman Connaught,
Kuala Lumpur.
PJ Showroom
6, Jalan Maju Jaya 5, Taman Dato Harun, 46150 Petaling Jaya, Selangor.
Melaka Showroom
59 & 61, Jalan Komersial Gangsa Jaya, 76100 Batu Berendam, Melaka.
JB Showroom
30, Jalan Seroja 37, Taman Johor Jaya, 81100 Johor Bahru, Johor.How It Works
Contact your nearest showroom first so our team can advise on the next step for your wheelchair repair.
WhatsApp Your Showroom
Share your wheelchair brand, model and photos of the problem with the outlet nearest to you.
Confirm Your Visit
Our team will advise where to bring your wheelchair, whether an appointment is needed and which accessories to bring.
Assessment & Quotation
We inspect the wheelchair and confirm repair suitability, available parts, estimated cost and service time.
Repair & Collection
Once you approve the quotation, we proceed with the agreed repair and arrange collection when it is ready.
Support for safer and more dependable wheelchair use
A wheelchair is used for essential daily mobility, so loose, worn or damaged components should not be ignored. A repair assessment helps identify the source of the problem and determine whether adjustment, maintenance or component replacement may be required.
What a wheelchair repair assessment considers
Reported Problem
What is happening, when it occurs and how it affects the wheelchair during everyday use.
Wheelchair Condition
The relevant frame, wheels, brakes, seating, fittings or powered components are checked.
Repair Suitability
The wheelchair’s condition is considered before adjustment, servicing or replacement is recommended.
Parts and Requirements
Compatible-part availability, repair requirements and any relevant service limitations are confirmed.
Common wheelchair problems we check
Wheelchair problems may develop gradually through regular use or appear after damage to a component. An inspection helps identify the affected area and whether adjustment, maintenance or replacement may be required.
Brakes and Wheel Locks
Brakes that feel loose, do not hold properly or are difficult to engage.
Wheels and Castors
Wheels or front castors that wobble, drag, turn unevenly or make unusual noises.
Tyres and Bearings
Worn tyres or wheel bearings that no longer move smoothly.
Frame and Fittings
Loose fittings, unusual movement, frame instability or difficulty folding the wheelchair.
Armrests and Footrests
Loose, damaged, difficult-to-adjust or missing armrest and footrest components.
Seat and Back Upholstery
Torn, stretched, loose or damaged seat and backrest upholstery.
Alignment and Movement
Pulling to one side, uneven movement or changes in wheelchair handling and stability.
Powered Components
Battery, charger, joystick, controller or motor concerns on powered wheelchairs.
Unusual Sounds
Clicking, grinding, squeaking or other sounds that appear during movement or adjustment.
Wheelchairs and components we assess
The appropriate service depends on the wheelchair type, model, condition and availability of compatible parts. The wheelchair should be inspected before repair suitability is confirmed.
Manual Wheelchairs
Standard self-propelled and attendant-propelled wheelchairs with manual wheels, brakes and folding mechanisms.
Reclining and Positioning Wheelchairs
Wheelchairs with reclining, tilt, head-support or positioning components that require inspection.
Lightweight and Transport Wheelchairs
Compact or folding wheelchairs designed for transport and regular caregiver assistance.
Powered Wheelchairs
Battery-powered wheelchairs with motors, controllers, joysticks, chargers and electrical connections.
Preparing for a repair assessment
Providing the correct wheelchair and problem details can help the team understand your enquiry and advise what should be brought for inspection.
Confirm the Service Location
Contact Neolee before travelling to confirm the appropriate service location and whether an appointment is required.
Provide the Brand and Model
Share the wheelchair brand, model and any identification label or serial information available.
Describe the Problem
Explain what is happening, when it started and whether it occurs continuously or only during certain movements.
Bring Relevant Accessories
Bring the charger, controller, cushion, removable component or other related accessory when it may be connected to the problem.
Stop Using It if Unsafe
Avoid continued use if the fault affects braking, stability, steering, seating support or another safety-related function.
Avoid Unauthorised Repairs
Do not attempt structural, electrical or alignment repairs without suitable technical knowledge and equipment.
常见问题解答
Find answers to common questions about wheelchair inspection, repair suitability, replacement parts, appointment preparation and service time.
Do you repair both manual and powered wheelchairs?
Manual and powered wheelchairs may be assessed. Service suitability depends on the wheelchair model, condition, reported fault and availability of compatible parts.
What wheelchair problems can you inspect?
Common concerns include brakes, wheels, castors, tyres, bearings, upholstery, armrests, footrests, folding mechanisms and selected powered components.
Do I need to make an appointment?
Contact Neolee before visiting to confirm the appropriate service location, appointment availability and any information required in advance.
What should I bring for the inspection?
Bring the wheelchair and any accessory connected to the problem, such as the charger, controller, cushion or removable component. Provide the brand and model where possible.
Can you repair every wheelchair brand or model?
Not every brand, model or fault can necessarily be supported. The team must check the wheelchair, technical requirements and compatible-part availability first.
Are replacement parts always available?
Replacement-part availability varies according to the wheelchair brand, model, component and supplier availability. Compatibility must be confirmed before replacement.
How long does a wheelchair repair take?
Repair time depends on the fault, inspection findings, work required and availability of compatible parts. A timeframe can be discussed after assessment.
How much will the repair cost?
Cost depends on the required labour, components and replacement parts. The repair requirements must be identified before the applicable cost can be confirmed.
Should I continue using a damaged wheelchair?
Avoid continued use if the problem affects braking, steering, stability, seating support or another safety-related function. Arrange an inspection before further use.
Who should I contact for wheelchair repair?
Contact Neolee Rehab Supply to describe the problem, confirm the appropriate service location and arrange an inspection where required.